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Privacy Policy

This policy describes the personal information MIRACLES INTERNATIONAL GROUP LLC ("MIRACLES”) collect about you, why we collect it, how we use it, and when we share it with third parties.

1. What Our Privacy Policy Covers

This privacy policy covers MIRACLES customer-facing operations in the United States and applies to the personal information MIRACLES obtains in various contexts, including from miraclesbeauty,com, all other websites, mobile sites, services, applications, platforms and other tools where Miracles’s Terms of Use appear or are otherwise referenced, or for which no separate Terms of Use are provided as well as to your visits to or interaction with us in any of our stores or elsewhere (collectively, the “Sites”). You may be accessing our Sites from a computer or mobile phone device (through mobile website or mobile application), or any other applications or services that link to this privacy policy; visit us in our stores; communicate with us; shop with our third-party partners; engage with us on social media; or participate in any of our programs or events.

If you have any questions about our privacy policy, please contact us as via email described in the section below.

We may provide different or additional privacy notices in connection with certain activities, programs, and offerings. We may also provide additional “just-in-time” notices that may supplement or clarify our privacy practices or provide you with additional choices regarding your personal information.

Our Sites may include links to websites and/or applications operated and maintained by third parties. Please note that we have no control over the privacy practices of websites or applications that we do not own. We encourage you to review the privacy practices of those third parties.

By purchasing or subscribing to the newsletter, you agree to the privacy policy.

2. What Personal Information We Collect

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you engage in activities such as visiting one of our websites, installing or using our mobile apps, placing an order online, saving your information with us online, contacting us with a question or concern, or participating in a contest, promotion, or survey. We may maintain a record of your product interests and the purchases you make online, through a mobile and in our app.

We may combine personal information with information about your online transactions and other interactions with us, including your purchases. We may

also combine your personal information with information we receive from other sources, such as joint marketing partners, public databases, publicly available pages on social media platforms and other third parties. In addition, if you choose to engage in social sharing, such as by connecting your social media account to your customer account or by logging into your customer account from your social media account, the social media site may share information with us about your use of their services, including profile information, information about your contacts and content you have viewed or liked. Please refer to the social media site’s privacy settings to control how your information is shared.

If you submit any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. Miracles has no responsibility for the processing of third-party data that you provide

3. How We Use Your Personal Information

We may use your personal information to provide products and services and to support our business functions. For example, we may use this information for the following purposes:

  • To process and fulfill your order, including by shipping products to you, or others you designate, and sending emails to you, or others you designate, to confirm your order status and shipment and to process merchandise returns.
  • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, including marketing communications that we believe may be of interest to you
  • To communicate with other persons using contact information you provide, such as when you designate another person as the recipient of a refer-a- friend message or a gift.
  • To make your shopping experience easier, more enjoyable and more efficient
  • To address problems with and improve our products, brands, services and technologies, as well as to develop new products and services
  • To provide consistent, personalized services across all channels and all of our brands, including to personalize our advertising, marketing communications, shopping experiences and promotional offers
  • To organize local community events, promotions and experiences
  • To facilitate social sharing To allow you to apply for an offer of credit from a payment card provider
  • To allow you to enroll and participate in a loyalty or customer relationship program
  • To administer and fulfill our contests and other promotions
  • To help us learn more about your shopping preferences
  • To prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal
  • To enforce our Terms of Use or other policies
  • As we believe to be required or appropriate to protect the rights, property, safety and security of MIRACLES and our employees, customers and others
  • As we believe to be required or appropriate under applicable law, to respond to requests from government authorities and to comply with legal process

You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section below.

4. How We Disclose Your Personal Information

We may share your personal information, such as in the following ways:

  • Brands. When you provide personal information to MIRACLES, we may share that information with our other MIRACLES brands, and partners and commercial allies, including its subsidiaries, affiliates, parent company, and other companies within the same business group in Colombia, such as MILAGROS ENTERPRISE GROUP S.A.S
  • Direct Mail. If you purchase products through our website or by placing a catalog order by phone or mail, we may share your name, postal address, and shopping history with like-minded organizations for their direct mail marketing purposes. We do not share email addresses for such purposes. We also do not share personal information about customers who only browse, email comments, request a catalog, or request email updates, or who purchase only. If you would prefer that we not share information about you with other companies, please let us know by contacting customer service as described in the section below.
  • By You. You may disclose personal information when you post content to our websites, technologies or other public forums, such as our brands’ social media pages, blogs, and online product reviews. Any information that you disclose through these services will become public.
  • Social Sharing. Your personal information may be disclosed in connection with your social sharing activity, such as if you log into your customer account from your social media account. By connecting your customer account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy.
  • Service Providers. We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
  • Third Parties. We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers. When we transfer Personal Data to countries other than the country where it was provided, we do so in compliance with applicable data privacy or data protection laws and/or regulations. You authorize the international transfer of your personal data.
  • Legal Requirements. We may share information about you if necessary or appropriate, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the operations, privacy, safety, property or rights of MIRACLES or others.
  • Scrip or Loyalty Programs. If you choose to participate in any third-party scrip, loyalty, or similar program in which MIRACLES brands are a participating vendor, and you authorize MIRACLES or our credit card processor to provide information about your purchases to the company administering the program, we will share your personal information with that program. Scrip programs allow you to instruct us to divert a percentage of the amount you spend on MIRACLES purchases to participating schools and other non-profit organizations. Loyalty programs allow you to earn "points" on purchases at MIRACLES brands, which you may then use toward certain rewards offered by the loyalty programs in which you participate. The information you authorize us to disclose to the third-party scrip or loyalty program may include your credit card number and the date and amount of your purchase, and may also include your name and other information you have asked us to provide. Please note that once we disclose this information, the scrip or loyalty company may use and share it with others in accordance with its own privacy policy. You should review these policies carefully, as we have no control over them.
  • Business Transfer. In the unlikely event of a sale or merger of MIRACLES or any of our businesses, our customers' personal information and other information we have collected as described in this policy may be among the transferred business asset
  • Other Disclosures. We also may share information about you as described at the point of collection or otherwise pursuant to your consent.

5. Other ways we Collect Information

We may collect information that does not reveal your specific identity or does not directly relate to an individual, such as browser and device information; information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you; and aggregated information.

We may use and disclose such information for any lawful purpose. If required, we will treat such information as personal information in accordance with this policy. We will also treat such information as personal information to the extent it is combined with personal information. For example, when you use our technologies, we may keep a record of your product interests, the purchases you make and other content you generate (such as adding items to your shopping cart).

We may collect information in a variety of ways, including:

  • Your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and browser click- through and usage data.
  • Mobile applications: When you download and use one of our mobile applications, we may track and collect usage data, such as the date and time the app on your device accesses our servers and what information and files have been accessed, viewed and/or downloaded to the app based on your device number or other identifier.
  • Cookies: Cookies are pieces of information stored directly on the computer that you are using. Our websites, online advertisements, and emails use cookies, pixel tags, and other technologies to automatically collect information about your interactions, such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, online ads, and email. We use the information for a variety of purposes, including to facilitate navigation, to display information more effectively, to personalize your experience, to understand how our websites are used, to market our products and services, to measure the success of our marketing campaigns, and for security purposes. If your browser is set to decline cookies, you may not be able to access your customer account or make a purchase on our websites. To learn how we use cookies for advertising, please see the section below. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. If you do not accept cookies, you may experience some inconvenience in your use of our sites. For example, you may not be able to access your account information or make a purchase on our websites.
  • Using pixel tags and other similar technologies: We may use pixel tags to, among other things, track the actions of users of our sites and services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of our sites and services and response rates.
  • Analytics: We use third-party service providers, including Google, Adobe, Adobe, Shopify, Klaviyo, or other similar platforms that fulfill the same role, which use cookies and similar technologies to collect and analyze information about use of our websites and mobile applications and technologies. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices at google.com/policies/privacy/partners/, and opt out by using the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout. You can learn about Adobe’s practices and opt out at adobe.com/privacy/opt-out.html.
  • Adobe Flash: We may use Adobe Flash technology, including Flash Local Shared Objects (“Flash LSOs”), and other similar technologies to collect and store information about your use of our websites and mobile applications. You can adjust your Flash player settings to block Flash LSO storage on your computer using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without you being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to limit acceptance of Flash LSOs may interfere with the functionality of some Flash applications, including those used in connection with our websites and mobile app.

  • IP Address: Your Internet Protocol (“IP”) address is a number that is automatically assigned to the computer that you are using by your Internet service provider. An IP address may be identified and logged automatically in our server log files whenever you access our websites, along with the time of the visit and the pages that were visited. Your IP address may also indicate your approximate physical location. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other technologies. We use IP addresses for purposes such as calculating usage levels and diagnosing server problem

  • Location Information: When you use our websites, mobile apps, and other services, we may use automated technology to collect information indicating the physical location of your device, such as GPS data, cell phone tower data, Wi-Fi signals, or your device’s IP address. We may use and disclose your location information as described elsewhere in this notice. You may be permitted to allow or deny such uses, but if you do deny them, we may not be able to provide you with a personalized user experience.
  • Aggregated information: We may collect and use aggregated personal information, which does not personally identify you. For example, we may calculate the percentage of our site users who have a particular telephone area code.

6. Usage of different devices to visit MIRACLES websites or mobile applications.

In order to provide you with a more efficient and convenient shopping experience, you may be able to access various content or sign into your account from many different devices. If you use different devices (such as your home computer, laptop, mobile device and/or an intelligent personal assistant device) to access our sites or our mobile applications and/or place a transaction with or request services from one of our brands, we may be able to associate you with each of your devices. For example, our sites may allow you to access your favorite items or shopping cart via an email link that is unique to your account. By clicking on the link, you will be automatically signed into your account in order for you to continue your shopping experience where you left off. If you choose to click the email link on a new device, we will be able to associate your current device with your account information.

Information we have collected from your different devices may be combined with other information you have provided us, including details about: information that is saved in your customer account; your transactional history with our brands; how you use our sites, apps and services; the products you view or services and features or in-store technologies in which you choose to interact. We may use such information to help provide more tailored experiences and consistent services and experiences across all of your devices as explained in this privacy notice. We also may use this information to prevent fraud, such as by identifying when your account is accessed from an unfamiliar device, or to provide customized offers or advertising based on your use of each device and your interactions with our brands, services and offerings. Please refer to the “Cookies” section to learn how you can exercise choices regarding cookie-based tracking, or refer to the section to learn more about your choices regarding online advertising.

7. Cookies

We use our own cookies to help determine which of our ads are shown to you on other websites. We also work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information over time about your activity on our sites and other sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. These technologies and the information collected about you may also be used to track your activity across multiple devices. For more information about this practice and to understand your options including how to opt out of receiving these tailored advertisements, please visit aboutads.info. 

Please note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.

You may opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs . If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

8. Marketing Emails

MIRACLES and our brands, want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you can let us know by contacting our customer service as described in the section entitled below or you can click on the self-service unsubscribe links below.

If contacting customer service, please be sure to include your full name and the email address you used when you registered with or made a purchase from MIRACLES. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from MIRACLES .

If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or our stores or when you enter a sweepstakes or contest, or by contacting customer service.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

9. How We Protect Your Personal Information

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to help protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use encryption technology to protect your information as it is transmitted to us.

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section below.

10. Your Rights

Depending on your state of residence in the U.S., you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. If you are a resident of Canada (including but not limited to resident of Quebec), you have the right to request access to your personal information, to have your personal information rectified if it is inaccurate, incomplete or out of date, and to withdraw your consent to our collection, use, and disclosure of your personal information (including or use or sharing of your personal information for marketing or other secondary purposes). These rights may be limited in some circumstances by applicable law.

Access and Deletion

You can submit a request to access or delete your personal information, or withdraw consent, by:

Contacting us in any of the ways listed in the "Communicating With Us" section

Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for another one of our business purposes.

Corrections

You can correct information related to your account by:

Contacting us in any of the ways listed in the "Communicating With Us" section

You may submit a request for a copy of the information collected about you by following the steps outlined in the “Your Rights” section above. Depending on your state of residence, you may request for a copy of the information up to twice per year per customer.

Responding to Requests

Once you have submitted your request, we will respond within the time frame permitted by the applicable law. Please note that we may charge a reasonable fee for multiple requests in the same 12-month period, as permitted by law.

Appealing Requests

Depending on your state of residence in the U.S., you may be able to appeal our decision to your request regarding your personal information. To do so, please contact us in any of the ways listed in the "Communicating With Us" section. We respond to all appeal requests as soon as we reasonably can, and no later than legally required.

Identity Verification

For us to process some requests, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, an e-mail address that you have used with MIRACLES, or a phone number you have used with MIRACLES. For certain requests, we may also ask you to provide details about the most recent purchase you made online or in store.

Authorized Agent

Depending on your state of residence in the U.S., you may designate an authorized agent to submit a request on your behalf to access or delete your personal information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

If you have been designated as an authorized agent to submit a request on behalf of another customer, you must make the appropriate selection when you submit a Request Form.

Managing Communication Preferences Email

You can stop receiving promotional e-mails at any time by:

Contacting us in any of the ways listed in the "Communicating With Us" section

Text Messages

You can opt-out of receiving text messages from us by replying “STOP” to the text message you receive from us. Please note that this will only opt you out of the specific text messaging program associated with that number.

Removing Content from MIRACLES Public Forums

You can request that we remove content or information that you have posted on a public page on some of our Sites (such as part of a Ratings & Review) by e- mailing details to Customer Service at support@miraclesbymilagros.com . Please note that while we will endeavor to honor your request, our removal of your content or information does not ensure complete or comprehensive removal of that information from our Sites. For example, historical copies, or “caches,” may remain.

Right to Non-Discrimination

We do not discriminate against customers who exercise any of their rights described in our privacy policy.

11. Transmission of Information to Other Countries

MIRACLES is located in the United States. If you submit personal information to MIRACLES your personal information may be processed in a foreign country, where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you agree to the transfer, storage, and processing of your personal information in a country other than your country of residence including, but not necessarily limited to, the United States.

12. Children´s Privacy

MIRACLES is concerned about the privacy and safety of children when they use the Internet. Our Sites are not intended for or directed to children under the age of 18. We do not knowingly collect personal information directly from children under the age of 18 without parental consent. If we become aware that a child under the age of 18 has provided us with personal information, we will delete the information from our records.

Also to the residents of Colorado, Connecticut, Delaware, Maryland, or New Jersey who are under the age of 18 years. For these states, if we become aware that anyone under the age of 18 has provided us with personal information, we will delete the information from our records.

13. MIRACLES´s relationship With Shopify

MIRACLES online store is powered by Shopify, which enables us to provide the Services to you. The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link https://www.shopify.com/co/legal/privacidad .

14. Third party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

15. Communicating With Us

For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact any of our MIRACLES . brands by email, telephone, or postal mail:

MIRACLES INTERNATIONAL GROUP LLC 

496 PONDEROSA DRIVE SAINT CLOUD FL. 34769

Email support@miraclesbymilagros.com 

+19803580463 

16. Changes To This Policy

We may revise this privacy policy from time to time and will post the date it was last updated at the top of this privacy policy. We will provide additional notice to you if we make any changes that materially affect your privacy rights.

17. Additional Information for California Residents

Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of MIRACLES who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:

MIRACLES INTERNATIONAL GROUP LLC 

496 PONDEROSA DRIVE SAINT CLOUD FL. 34769

Email support@miraclesbymilagros.com 

+19803580463 

As a California Resident you may have the right to:

  • Request that we provide you access to the following no more than twice in a 12-month period:
    • the categories and specific pieces of Personal Information that we have collected about you;
    • the categories of sources from which the Personal Information was collected;
    • the business or commercial purpose for collecting or sharing your Personal Information;
    • the categories of third parties with whom we share your Personal Information; and
    • the categories of Personal Information that are "sold" (as defined under California law) and the categories of third parties to whom the Personal Information was "sold."
  • Request that we delete your Personal Information, subject to certain exceptions; and
  • Opt out of any sales of your Personal Information that may be occurring.

California residents also have the right not to receive discriminatory treatment for the exercise of any of the privacy rights described in this section. We will not discriminate against you because you have exercised any of your rights under California law.

California Do Not Track Disclosure

Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.

CALIFORNIA NOTICE OF FINANCIAL INCENTIVE

We may offer our customers a loyalty program that provides certain perks, such as discounts, rewards and special promotions. We may also provide other programs, such as sweepstakes, contests, newsletters, or other similar promotional campaigns (collectively, the "Programs"). When you sign up for one of our Programs, we will ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information, they might be interpreted as a "financial incentive" program under California law. The value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program.

You may withdraw from participating in a Program at any time by contacting us using the designated method set forth in the applicable Program terms. Visit the terms and conditions page of each Program to view full details, including how to join. To learn more, check out the loyalty program terms.

18. Additional Information for Colorado, Connecticut and Virginia Residents

This section applies solely to Colorado, Connecticut, and Virginia residents and supplements our Privacy Policy above.

If you are a Colorado, Connecticut, or Virginia resident, you have the right to:

  • request access to, or correction or deletion of, your personal information; or
  • opt out of the processing of your personal information for targeted advertising purposes or the sale of your personal information. Certain advertising practices, such as those described in the HOW

WE USE INFORMATION TO ADVERTISE section, may be deemed targeted advertising or a “sale” under some state laws.

You can exercise your rights by submitting a request through our PRIVACY REQUEST PORTAL. Before processing your request, we will take reasonable steps to verify your identity, which will include verifying that the email address from which you submit the request matches the email address we maintain on file for you. To ensure you are the owner of the email address, you must respond to a confirmation email that we will send to the email address. In some cases, we may ask that you provide additional information to verify your identity. You may appeal our decision with respect to a request you have submitted by contacting us at email reported above.

To opt-out of the processing of your personal information for targeting advertising purposes or the sale of your personal information, you must also edit your preferences using the “Do Not Sell or Share My Personal Information / Target Ads” link at the bottom of each our Brand websites.


19. Additional Information for Illinois Residents

This section applies solely to Illinois residents and supplements our Privacy Policy above.

As indicated in our Privacy Policy, we may collect biometric information such as facial geometry if you use certain of our virtual try-on applications. For Illinois residents who provide us with biometric information (such as during use of our virtual try-on apps), in accordance with Illinois state law, we will retain biometric information only until the occurrence of the first of the following:

  • The initial purpose for collecting or obtaining such biometric information has been satisfied, or
  • Three years following your last interaction with us.


20. Additional Information for Utah Residents

This section applies solely to Utah residents and supplements our Privacy Policy above.

If you are a Utah resident, you have the right to:

  • request access to your personal information;
  • request the deletion of personal information you have provided to us;
  • opt-out of the processing of your sensitive information; or
  • opt out of the processing of your personal information for targeted advertising purposes or the sale of your personal information.

Certain advertising practices, such as those described in the HOW WE USE INFORMATION TO ADVERTISE section, may be deemed targeted advertising.

You can exercise your rights by submitting a request through our PRIVACY REQUEST PORTAL. Before processing your request, we will take reasonable steps to verify your identity, which will include verifying that the email address from which you submit the request matches the email address we maintain on file for you. To ensure you are the owner of the email address, you must respond to a confirmation email that we will send to the email address. In some cases, we may ask that you provide additional information to verify your identity.

To opt-out of the processing of your personal information for targeting advertising purposes or the sale of your personal information, you must also edit your preferences using the “Do Not Sell or Share My Personal Information / Target Ads” at the bottom of each our Brand websites.

  1. GENERAL TERMS OF SALE
  2. RETURNS & WARRANTY POLICY
  3. EXCHANGE POLICY
  4. SHIPPING POLICY
  5. REFUNDS POLICY
  6. PRIVACY POLICY

1.MIRACLES INTERNATIONAL GROUP LLC ("MIRACLES”) GENERAL TERMS OF SALE

THESE TERMS OF SALE GOVERN YOUR SHOPPING EXPERIENCE, INCLUDING PURCHASES OF MIRACLES PRODUCTS, FROM MIRACLES STORES (DEFINED BELOW) IN THE UNITED STATES. IF YOU ARE PURCHASING MIRACLES PRODUCTS OUTSIDE THE UNITED STATES, YOUR PURCHASES ARE GOVERNED BY DIFFERENT TERMS. PLEASE REVIEW THE TERMS CAREFULLY BEFORE ORDERING PRODUCTS ONLINE OR OTHERWISE PURCHASING FROM THE MIRACLES STORES (AS DEFINED BELOW).

PLEASE NOTE THAT YOUR USE OF AND ACCESS TO MIRACLES STORES (DEFINED BELOW) ARE SUBJECT TO THE FOLLOWING TERMS; BY SHOPPING IN ANY MIRACLES STORE OR PURCHASING ANY MIRACLES PRODUCT FROM MIRACLES IN THE UNITED STATES, YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY THESE TERMS OF SALE. PLEASE READ THESE TERMS OF SALE CAREFULLY. THE AGREEMENT INCLUDES A CLASS ACTION WAIVER AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. IF YOU DO NOT AGREE TO THE TERMS, YOU MUST (A) DISCONTINUE USING OR SHOPPING IN OUR DIGITAL STORES AND DISCONTINUE VISITING OR SHOPPING IN OUR RETAIL STORES, (B) NOT MAKE A PURCHASE AND/OR (C) RETURN ANY ELIGIBLE PURCHASE WITHIN THE APPLICABLE RETURN WINDOW.

The Site is intended for use by individuals 13 years of age or older. If you are under 18, you may use this Site only with involvement of a parent or guardian.

NO PURCHASE FOR RESALE

MIRACLES Stores, including any consumer rights or policies offered in MIRACLES Stores, are intended solely for the benefit of end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of product by someone who intends to resell the product to others (consumers, businesses or any third party). If MIRACLES determines that a purchase or order is intended for resale, MIRACLES  reserves the right, in its sole discretion, and as it relates to such purchase or order, to (1) suspend the application of any MIRACLES policy that provides a right or benefit intended for direct to consumer purchases; and (2) take any action to hinder such purchase or order (and deter future purchases or orders), including without limitation, to restrict sales to any consumer, consumer account, or member account, cancel orders, charge restocking fees, impose purchase quantity limits, decline to issue refunds or take returns, deny access to any MIRACLES Store, and/or suspend or close any account.

RIGHT TO CHANGE TERMS OF SALE

MIRACLES Stores reserve the right to change these Terms of Sale at any time and in their sole discretion. Any changes, MIRACLES will provide notice, such as by sending an email, providing notice through the Site or updating the date at the top of these Terms of Sale. These changes will not apply to products you have already purchased, but continued purchase of products through the Site will confirm the acceptance of such changes. We encourage buyers to frequently review these Terms of Sale prior to making any purchase through the Site to ensure the understanding of the terms and conditions that apply to the purchase of products through the Site.

PRICING POLICY

The total price specified in the final check out screen on our Digital Stores includes estimated tax and shipping costs (if applicable). This price, updated to include actual tax, will be recorded in the Order Confirmation for Digital Store orders, which we recommend you print or download for future reference. For Retail Store purchases, actual tax and shipping costs (if applicable) will appear on your printed receipt, which we recommend you save for future reference. If you pay by credit or debit card, the total amount for your entire purchase will be reflected on your statement in your local currency.

If your local currency is not in US dollars, your bank or credit card issuer will apply exchange rate and any fees according to terms and regulations applicable to you and the bank/issuer of your credit or debit card. The exchange rate and any fees applied by the bank/issuer are beyond our control.

All prices are shown in U.S. dollars (except where otherwise noted) and taxes, shipping and handling charges are additional. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment checkout screens. Several factors may cause this adjustment, such as variances between processor programs and changes in tax rates. You will be responsible for any applicable sales or use taxes, duties or other governmental taxes or fees payable in connection with your purchase. If you do not pay such taxes or fees in connection with a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable. We reserve the right to collect such taxes or other fees from you at any time.

SITE TRANSACTIONS

To complete your purchase at a Digital Store, you must provide your full name, e- mail address, valid delivery address, phone number, city, state and payment method to place an online order. You may need to adjust your device settings or set your browser to accept functional cookies and pop-ups in order to be able to use all the functionalities of a Digital Store, which includes adding items to your shopping bag and submitting your order.

All orders placed through the Service are subject to MIRACLES ’s acceptance. Terms of payment are within MIRACLES ’s sole discretion, and unless otherwise agreed to by MIRACLES , payment must be received by MIRACLES prior to t MIRACLES ’s acceptance of an order. Payment for product orders will be accepted via certain payment methods accepted by our third party payment processing service. Your order is subject to cancellation by MIRACLES at MIRACLES ’s sole discretion. All amounts due are payable in U.S. dollars. Any amount not paid when due will be subject to a finance charge of one and one-half percent (1-1/2%) per month, or the maximum amount allowed by law if lower, for the unpaid balance due. You shall be responsible for any expenses and/or fees (including but not limited to attorneys’ fees), incurred by MIRACLES in collecting past due amounts from you.

When you submit an order, we will send an email acknowledging receipt of your order (“Order Confirmation”). Our acceptance of your order takes place when the products are shipped to you; we will send a second email confirming that the products have been shipped. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order for that product.

Sale of products and fulfillment of all orders at a MIRACLES Stores is subject to availability and our discretion in managing inventory. We explicitly reserve the right to limit, decline or reject any sales and orders for any reason, without being liable for any damage or costs other than repayment of any amount received from you in relation to such sale or order, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Also in situations including but not limited to:

  • an Event Outside Our Control (as defined below);
  • the product you seek to purchase is not available or in stock;
  • your address, billing information or form of payment is incorrect or cannot be verified;

  • your order is flagged by our security systems as potentially fraudulent, or an order placed with automated ordering software or technology;
  • there is evidence that your order (single or cumulative orders) was purchased for the purpose of resale, tax evasion, or other fraudulent purpose;
  • your order was flagged for freight forwarding or shipping to an address or service provider that enables or allows foreign export or unlawful avoidance of sales tax;
  • your purchase or order exceeds product purchase limits (quantity and/or dollar amount);
  • your account and/or purchase history shows an excessively high volume of returns;
  • there is evidence that you are not eligible to make purchases; or
  • in the event of misspelling, pricing or other errors or mistakes at the MIRACLES Store(s) where you wish to order or purchase.

MIRACLES will determine whether any of the above events have occurred in its sole discretion.

ERRORS, INACCURACIES, AND OMISSIONS

We attempt to be as accurate as possible and to eliminate errors on the Site; however, occasionally there may be information on our Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability.

In the event of an error, whether on the Site, in an order confirmation, in processing an order, when delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.

TITLE TRANSFER & RISK OF LOSS

With the exception of products purchased or picked up at MIRACLES Stores, title and risk of loss for products purchased from MIRACLES pass to you upon our delivery to the carrier. Title and risk of loss for products purchased online and picked up at MIRACLES Retail Stores or directly purchased at MIRACLES Retail stores will pass to you upon your authorized receipt of those products. Title to product(s) will not transfer until full payment has been received.

SHIPPING CHARGES

When a product order is placed for delivery, it will be shipped to the address designated by the Buyer, as long as such shipping address is compliant with the shipping restrictions contained on the Site. All deliveries of product purchases from a Site are made pursuant to a shipment contract. You agree to pay all shipping and handling charges shown to you at the time you place your order. We reserve the right to increase, decrease, add or eliminate these charges from time to time, and you agree to check all charges prior to placing an order. In general, we ship all products by economy ground delivery, which may be provided by any number of shipping service providers, unless otherwise indicated on the applicable product page or otherwise directed by you. Shipping and handling charges displayed during the checkout process may or may not reflect actual costs. All orders placed through the Site are shipment contracts, not destination contracts. Any shipping or delivery dates or times shown on the Site are estimates only and actual delivery dates and times may vary. We are not liable for any claims or damages resulting from any delays to your receipt of goods. You will not obtain or direct shipment of any product purchased through the Site for export. As a result, risk of loss and title for products purchased from a Site pass to you upon delivery to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

SPLIT DELIVERY

We often deliver all items from a single order within a single shipment. However, due to numerous factors, products may be delivered in split shipments. We reserve the right to split the delivery of any order. If we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address you provided at the time your order was placed. You will not be charged for any additional delivery costs.

PAYMENTS

Only valid credit cards and other payment methods acceptable to us may be used to purchase products through the Site, and all refunds will be credited to the same credit card or, in our discretion, other payment method. By submitting an order through the Site, you represent and warrant that you are authorized to use the designated credit card or other payment method and authorize us to charge that card or other payment method for the purchase amount of your order (including taxes, shipping, handling and any other amounts described on the Site). When you provide your payment information, you authorize us (or a third party service provider working on our behalf) to process and store your payment and other related information. If the credit card or other payment method you designate cannot be verified, is invalid or is not otherwise acceptable, we may suspend or cancel your order automatically at any time. You are responsible for resolving any problem we encounter in order to proceed with your order.

INSPECTION UPON DELIVERY

Upon delivery, please inspect the packaging and products for damage. If it appears that the products are damaged, please do not accept the shipment,

WARRANTY - RETURNS - EXCHANGES - REFUNDS

Please refer to our Special Policies for information and instructions. EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation supply chain shortages, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms: (1) We will provide notice to you as soon as reasonably possible; and (2) our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended during the time needed for resolution of the Event Outside Our Control.

Where the Event Outside Our Control affects our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the order if an Event Outside Our Control takes place and you no longer wish us to provide the products.

INDEMNIFICATION AND RELEASE

To the fullest extent permissible by applicable law, you agree to indemnify, defend, and hold harmless MIRACLES , its affiliates, officers, directors, employees, agents, licensors and suppliers (the “MIRACLES Parties”) from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys' fees, arising from or relating to your conduct in connection with any MIRACLES Store or with other MIRACLES Store users or consumers, or any violation of these Terms of Sale, any law or the rights of any third party. You, for yourself and on behalf of your heirs, estate, insurers, successors and assigns, hereby fully and forever release and discharge the MIRACLES Parties from any and all claims or causes of action you may have for damages arising from or relating to your conduct in connection with any MIRACLES Store or with other MIRACLES Store users or consumers, or any violation of these Terms of Sale, any law or the rights of any third party.

LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT MIRACLES , ITS OFFICERS, EMPLOYEES, AGENTS AND LICENSORS, SHALL NOT BE LIABLE FOR AND HEREBY EXPRESSLY DISCLAIM ANY AND ALL ACTUAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, LOSS OF PROFITS, INTERRUPTION OF BUSINESS, ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SERVICE OR OTHER WEB SITE(S) YOU MAY ACCESS THROUGH THE SERVICE (IF ANY), CONTENT NON-DELIVERY, MIS- DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION, LOSS OF GOODWILL, LOSS OF USE, LOSS OF CONTENT OR OTHER INTANGIBLE
LOSSES (EVEN IF MIRACLES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) ANY INFORMATION, PRODUCTS AND SERVICES OBTAINED THROUGH THE SERVICE, OR OTHERWISE ARISING OUT OF OR RELATED TO THE USE OF THE SERVICE; (III) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ERROR OR INADEQUACY OF ANY GOODS, CONTENT, INFORMATION OR SERVICE PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (IV) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; (V) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; (VI) PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON- COMPLIANCE WITH ANY REGULATIONS OR CODES, OR MISAPPROPRIATION;

(VII) INJURY TO PERSON OR PROPERTY ARISING FROM OR RELATED TO YOUR ACCESS TO AND USE OF THE SERVICE; (VII) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (VIII) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE, (IX) ANY BUGS, VIRUSES, TROJAN HORSES, OR OTHER ACTUALLY OR POTENTIALLY HARMFUL CODE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICE; AND/OR (X) ANY OTHER MATTER RELATING TO YOUR USE OF THE SERVICE AND/OR THE PRODUCTS; WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MIRACLES IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU ALSO AGREE THAT MIRACLES , ITS OFFICERS, EMPLOYEES, AGENTS AND LICENSORS, WILL NOT BE LIABLE FOR ANY (A) INTERRUPTION OF BUSINESS,

(B) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SERVICE OR OTHER SERVICE(S) YOU ACCESS THROUGH THE SERVICE; (C) CONTENT NON- DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; OR (D) EVENTS BEYOND MIRACLES ’S REASONABLE CONTROL. DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

IN NO EVENT SHALL THE LIABILITY OF MIRACLES , ITS OFFICERS, EMPLOYEES, AGENTS, AND/OR LICENSORS, IF ANY, TO YOU OR TO ANY THIRD PARTY EXCEED FIFTY DOLLARS ($50.00). YOU SHALL NOT BE ENTITLED UNDER LOCAL LAW OR OTHERWISE TO RECEIVE ANY PAYMENT FROM MIRACLES , ITS OFFICERS, EMPLOYEES, AGENTS AND LICENSORS, WHETHER FOR ACTUAL, DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, COSTS OR EXPENSES AS A RESULT OF EXPIRATION OR TERMINATION OF THE TERMS OR TERMINATION OF YOUR ACCESS TO THE SERVICE, ALL OF WHICH YOU EXPRESSLY WAIVE. YOU ACKNOWLEDGE THAT YOUR ACCEPTANCE OF THIS SECTION HAS MATERIALLY INDUCED MIRACLES TO ENTER INTO THE TERMS.

BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS, MIRACLES ’S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

YOU SPECIFICALLY ACKNOWLEDGE THAT MIRACLES, ITS OFFICERS, EMPLOYEES, AGENTS AND LICENSORS, SHALL NOT BE LIABLE FOR USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY, AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

DISCLAIMER OF WARRANTY

MIRACLES PROVIDES ACCESS TO MIRACLES STORES “AS IS” AND “AS AVAILABLE”, WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT ON ALL USES AND/OR PURCHASES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, ALL SUCH REPRESENTATIONS AND WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. WITHOUT LIMITING THE FOREGOING, (1) MIRACLES DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY PRODUCT. MIRACLES FURTHER DISCLAIMS ANY WARRANTIES EXPRESS OR IMPLIED AS TO THE ACCURACY OR COMPLETENESS OF EACH PRODUCT INCLUDING, WITHOUT LIMITATION, PRICING, QUANTITY AND SIZING; (2) MIRACLES DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION POSTED AT MIRACLES STORES IS ACCURATE, COMPLETE, OR CURRENT OR THAT DIGITAL STORES WILL OPERATE WITHOUT INTERRUPTION, WITHOUT ERROR OR WITHOUT DEFECTS, BUGS, VIRUSES, OR OTHER HARMFUL COMPONENTS; AND (3) THE FOREGOING DISCLAIMER OF WARRANTY IS ENFORCEABLE TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW AND DOES NOT APPLY TO ANY PRODUCT OR MANUFACTURER WARRANTY EXPRESSLY OFFERED BY MIRACLES AND/OR ANY THIRD-PARTY MANUFACTURER OF MERCHANDISE.

DISPUTES

CHOICE OF LAW, JURISDICTION, TIME LIMIT FOR CLAIMS

You agree that these Terms and any dispute between you and MIRACLES shall be governed in all respects by Florida law, without regard to choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods.

Except in the case of legal action brought by MIRACLES to obtain injunctive or other equitable relief of whatsoever kind, all of which may be brought in any court or other tribunal of competent jurisdiction, ANY CONTROVERSY, CLAIM, DISPUTE OR

OTHER LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THEIR SUBJECT MATTER, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, SHALL BE SUBMITTED TO THE OFFICE OF THE AMERICAN ARBITRATION ASSOCIATION LOCATED IN, OR CLOSEST TO, MIAMI, FLORIDA, AND WILL BE SETTLED BY ARBITRATION TO OCCUR IN MIAMI, FLORIDA, SAID ARBITRATION TO BE ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES, IN EFFECT AT THE TIME OF THE ARBITRATION, THE LAWS OF THE STATE OF FLORIDA GOVERNING SUCH ARBITRATIONS, AND IN ACCORDANCE WITH THESE TERMS. SUCH ARBITRATION MUST BE FILED WITHIN TWELVE (12) MONTHS OF THE FIRST ACCRUAL OF THE CAUSE OF ACTION, AND THE PARTIES AGREE THAT THE STATUTE OF LIMITATIONS FOR ANY CAUSE OF ACTION BROUGHT PURSUANT TO, IN CONNECTION WITH, OR RELATING TO A DISPUTE WILL BE TWELVE (12) MONTHS FROM THE FIRST ACCRUAL OF THE CAUSE OF ACTION, NOTWITHSTANDING ANY STATUTE TO THE CONTRARY. ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.

The arbitration will be heard and decided no later than seven (7) months after the notice of arbitration is filed with the American Arbitration Association by one arbitrator. The arbitrator will hear and determine any preliminary issue of law asserted by a party to be dispositive of any claim, in whole or in part, in the manner of a court hearing a motion to dismiss for failure to state a claim or for summary judgment, pursuant to such terms and procedures as the arbitrator deems appropriate. No witness or party may be required to waive any privilege recognized under Illinois law. The hearing will not last longer than four (4) working days unless all parties agree otherwise, with time to be divided equally between you and MIRACLES . The arbitrator will be an attorney, licensed to practice law in the State of Florida for no less than ten (10) years, with no less than five (5) years’ experience as an arbitrator. The parties and the arbitrator will treat all aspects of the arbitration proceedings, including, without limitation, discovery, testimony and other evidence, briefs, and the award, as strictly confidential and not subject to disclosure to any third party or entity, other than to the parties, the arbitrator, and the American Arbitration Association. The arbitrator must give full effect to the applicable law and to all of these Terms, and is specifically divested of any power to add to, subtract from, modify or alter any of the terms or conditions of these Terms, or to render decisions in derogation thereof. The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual direct damages, except as may be required by statute. THE PARTIES UNDERSTAND THAT THEY ARE WAIVING THEIR RIGHTS TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. YOU AND MIRACLES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS  MEMBER  IN  ANY  PURPORTED  CLASS  OR  REPRESENTATIVE

PROCEEDING. Further, unless both you and MIRACLES agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not
otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator will issue written findings of fact and conclusions of law, the decisions of the arbitrator will be binding and conclusive upon all parties involved, and judgment upon any decision of the arbitrator may be entered in any federal or state courts with jurisdiction. You are solely responsible for your interactions with other users of the Service. MIRACLES reserves the right, but has no obligation, to monitor disputes between you and other users of the Service.

Mindful of the high cost of legal disputes, not only in dollars but also in time and energy, you agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 working days in which to respond to or settle the Dispute. Notice shall be sent to MIRACLES main address stated below.

RIGHT TO ASSIGN, NO WAIVERS, SEVERABILITY

MIRACLES may assign its rights and duties under these Terms to any party at any time without notice to you, unless notice is required by applicable law, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. MIRACLES ’s failure to insist upon or enforce strict performance of these Terms is not a waiver of any of these Terms or MIRACLES ’s rights. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. You should always assume these Terms apply. If any court or relevant authority decides that any provision of these Terms is invalid or unenforceable, the remainder of these Terms shall continue to be enforceable.

  1. MIRACLES WARRANTY & RETURNS

All of our products pass a rigorous set of quality control and tests before it leaves the manufacturing facility. This is why we offer a full quality guarantee on every product sold.

MIRACLES ’s Returns Policy must be read in conjunction with, our Shipping and Order Policy. We reserve the right to change this Returns Policy at any time. It is important that you read and understand this policy before making a purchase

When you receive your item, you must check the order accuracy as soon as possible following receipt and always before you open the container or break the safety seal. You must absolutely ensure that a returns authorization number is obtained before attempting to return any items to us. Failure to follow our returns procedure may prevent from getting a store credit for your order.

To receive a store credit, you must inform us within 5 working days from the day on which you received an email from us confirming that the item had been processed.

WRONG ITEM RECEIVED

We really apologize if we have shipped the wrong item by mistake. This is very unusual and we want to resolve this as quickly as possible for you. We will give you a store credit but you must return the item in the same condition you received (unopened) it and within 5 working days from the day on which you received the item. We will cover the shipping cost in that case. Make sure that when you receive an item, that you take reasonable care of it when inspecting it.

Please ensure that any security seals, labels or tags are still intact. DAMAGED OR FAULTY ITEMS

We ask you to accept our apologies if you have received an item that is damaged or faulty. We truly understand how frustrating and deceiving this can be and want to resolve this as quickly as possible for you. If you have received a damaged item, we must be notified within 24 working hours of receiving your shipment.

 RETURN PROCEDURE

Obtain a Return Authorization number by completing this online form. That is the only way to initiate a return with us.

 NOT ACCEPTABLE RETURNS

  • We will not accept any returns of opened containers for the following reasons: Health related issues such Çmix-ability, ingredients, consistency, odor, or color.
  • We will not accept any returns of products in any different from their original packaging.
  • We will not accept any returns due to dissatisfaction, change of mind or error on your part.

SHIPPING FEES

  • If MIRACLES has authorize the returns we are paying for the shipping fees.

RETURN PROCEDURE

Obtain a Return Authorization number by emailing us via support@miraclesbymilagros.com  That is the only way to initiate a return with us.

All returns without a prior authorization will be refused by our returns department. You must absolutely obtain a Return Authorization Number before returning anything to us.

You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique return authorization number and will confirm the returns address where you need to return the item to.

Please package the item securely and include inside the package your order number, name and address.

Please obtain a tracking number from DHL, UPS, USPS, etc. when you send your item back to us and share by email.

Please ensure that the items you are returning are unopened and in their original packaging.

Any item you have accepted and then shipped back to us, is your responsibility until it reaches our warehouse.

We'll give you a credit applicable towards other products or a future purchase at MIRACLES .

All products returned to us are verified by our Returns Department staff. Returns are usually processed within 7 working days of receipt. We'll give you a credit applicable towards other products or a future purchase at miraclesbeauty.com 

"NO-RETURN" POLICY ON BULK PRODUCTS

Please note all bulk are final sales. Bulk items are not eligible for returns or exchanges or refund or store credits.

 

  1. MIRACLES EXCHANGES POLICY

ANY PURCHASE MADE FROM MIRACLES STORES INCLUDING ONLINE STORES IS FINAL AND WE DO NOT ADMIT EXCHANGES.

  1. MIRACLES REFUNDS POLICY

MIRACLES will only proceed with a refund in the following cases: ITEM NOT RECEIVED

We ask you to accept our apologies if you have not received an item. We have strict and rigorous shipping process and it is very unlikely that an item can be missing, unless on backorder and not invoiced. If it ever happens, contact us within 12 hours of receiving the package. An image of the packing slip must be sent to us along with your claim in order to receive the same exact missing product or a price refund or a price credit ).

ORDER NOT ACCEPTED

In case MIRACLES does not accept your order for any reason will proceed in 5 working days to fully refund the amount paid in the original form of payment.

  1. MIRACLES SHIPPING POLICY

All deliveries are pending credit approval, merchandise availability, delivery and weather conditions. Once you place an order, you have up to 30 minutes to cancel or change it, excluding Same-Day Delivery orders. You’ll receive an email when your order has shipped. Same-Day Delivery orders may be cancelled due to circumstances beyond MIRACLES 's control.

All orders are processed within 3 - 8 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

We currently do not ship to Alaska, Hawaii, or P.O. Boxes.

MISSING PACKAGES

Be sure to check around your house and mailbox, or ask your neighbors if they received it for you. There's also a chance it was marked ‘Delivered’ before it was dropped off. If your package still hasn’t turned up 72 hours after you received a delivery confirmation email, contact customer service.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $100 or more.

  1. MIRACLES PRIVACY POLICY

For all issues regarding how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the services or otherwise communicate with us please consult our Privacy Policy.

TERMS AND CONDITIONS – PROMOTION.

These Terms and Conditions set forth the rules governing participation in the promotional campaign organized by MIRACLES INTERNATIONAL GROUP LLC (hereinafter, “MIRACLES”). The purpose of this campaign is to recognize and reward customer loyalty through purchases of products offered exclusively on the official website https://miraclesbeauty.com. This promotion is not valid for purchases made through any other website or through unauthorized sellers.

By participating in this campaign, the customer acknowledges and agrees to be bound by these Terms and Conditions.

1. Promotion Period.

This promotional campaign will be valid from May 25, 2026, at 12:00 a.m. through June 8, 2026, at 11:59 p.m., or while supplies last, whichever occurs first.

2. Promotion Mechanics.

During the Promotion Period, customers will receive a ten percent (10%) discount on all products offered on the website.

This promotion may not be combined with any other discounts, promotions, offers, or benefits.

All purchases are subject to product availability and payment authorization.

Images used in advertising and promotional materials are for illustrative purposes only.

This promotion is subject to product availability and may end before the stated expiration date if inventory is depleted.

Products purchased under this promotion have no cash value and may not be exchanged for cash, other products, or any benefit other than as expressly provided herein.

Unless expressly stated otherwise, the ten percent (10%) discount applies only to the purchase price of eligible products and does not apply to shipping charges, handling fees, taxes, or other charges imposed at checkout.

3. Territorial Scope of the Promotion.

This promotional campaign applies only to purchases made within the United States in locations to which MIRACLES ships through the official website https://milagrosbeauty.com/. Purchases made outside the United States or through unauthorized platforms or sellers will not qualify for this promotion.

This promotion is void where prohibited or restricted by applicable federal, state, or local law.

4. Shipping and Delivery.

Shipping charges and estimated delivery times will be calculated at the time the order is placed, in accordance with the rates published on our website. Delivery times may vary depending on the size and characteristics of the purchased product, the delivery destination, and the carrier’s applicable policies.

Any delivery timeframe provided is an estimate only and does not constitute a guarantee of performance. Deliveries are made through third-party logistics providers engaged by MIRACLES INTERNATIONAL GROUP LLC; therefore, delivery dates may be affected by logistics-related issues, unforeseen events, or events of force majeure.

5. Additional Restrictions and Considerations.

MIRACLES reserves the right to reject, cancel, or void any order or participation that does not comply with these Terms and Conditions or that is suspected of fraud, misuse, or unauthorized activity.

This promotion is a limited-time discount offer only and is not a sweepstakes, contest, raffle, lottery, or game of chance.

Published images and product depictions are for reference purposes only, are subject to product availability, and do not include any objects or elements other than the products marketed by MIRACLES INTERNATIONAL GROUP LLC. Promotional discounts and percentages apply only to the regular, non-discounted prices of eligible products.

6. Modifications and Limitation of Liability.


MIRACLES INTERNATIONAL GROUP LLC reserves the right to modify, suspend, or terminate this promotion in the event of extraordinary circumstances, and any such change will be communicated to consumers through the appropriate channels. Estimated delivery times will be presented during the purchase process; however, MIRACLES does not guarantee exact delivery dates, as delays may occur for reasons beyond its reasonable control, including, without limitation, distance, geographic conditions, third-party acts or omissions, and similar circumstances.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this promotion shall be brought exclusively in the state or federal courts located in Florida, and the parties consent to the jurisdiction of such courts.